Trouble logging in?

I forgot my balancesa.co.za password/username

You can request a username reminder or reset your password or both online

You can also request a username reminder or reset your password on your Medical Scheme’s website.


I am currently locked out of my account

Your account profile will be locked if you enter your Medical Scheme’s website username or password incorrectly 5 times.

You can unlock your account on your Medical Scheme’s website.


I have a temporary password

If you received a temporary password via email or SMS you can log in with your username and temporary password. Your temporary password is only valid for 7 days. You can then create your new password on your Medical Scheme’s website.